Frequently Asked Qustions

Mexico Travel Group offers transportation services to and from Los Cabos, Cancun and Puerto Vallarta Airport, covering all arrival and departure terminals. We provide both private and shared transportation options to hotels and other destinations in the region.

Our representatives at the airport wear a name badge and hold a sign with our company logo, making them easy to spot. You won’t need to wait for your service.

Our drivers have a set schedule, so they can’t wait for more than 10 minutes at the pick-up location. We recommend arriving at the meeting point 10 to 15 minutes in advance.

Yes, we offer exclusive baby seats. We recommend requesting them when booking with Mexico Travel Group.

Your Airport Shuttle must be canceled at least 72 hours before the scheduled pick-up time, and cancellation fees will apply.

Like any other public transportation, we are not responsible for forgotten items; however, we make every effort to return items found in our vehicles. If you realize you've lost a personal item, please contact us immediately via WhatsApp phone, or email. To help us locate the item, please provide a detailed description along with the following information:
• Date and time
• Service location
• Vehicle number
• Reservation number

If you're at Los Cabos, Cancún and Puerto Vallarta Airport, you can approach one of our representatives who wears a name badge and holds a sign with our company logo, making them easy to identify. You won't need to wait for your service.

The vehicles can accommodate 5–8 passengers, and up to 12 passengers, with no luggage restrictions.

Yes, with Mexico Travel Group, you can change the date and time of your Airport Shuttle, as long as you do so at least 24 hours before the scheduled departure time. If the change is requested within 24 hours of the service, it will not be possible to make the modification.
Does the transportation cost vary based on the distance from my hotel?
Yes, the transportation cost may vary depending on the area where your hotel is located.

The price is determined based on the area where your hotel is located and the type of vehicle selected for your airport shuttle service in Los Cabos, Cancún and Puerto Vallarta

Yes, all of our vehicles are equipped with an emergency kit.

No, our vehicles do not have internet service.

Yes, our drivers speak both English and Spanish.

Yes, we offer services adapted for people with disabilities, subject to availability and prior request.

To request adapted transportation for people with disabilities, please contact our customer service team at least 48 hours in advance.

Yes, we allow pets as long as they are in an appropriate carrier. For service animals that need to travel outside their carrier, a private service must be booked to ensure the comfort of all passengers.

Yes, our operations team monitors flights, and we will be waiting for your arrival, regardless of any delays in your flight schedule.